Job: Head of Information & Cyber Security (CISO)

Location: London

Compensation: Competitive

The Financial Services Compensation Scheme (FSCS) is the UK’s compensation scheme for financial services, helping people get back on track by protecting them when authorised financial services firms fail. FSCS is an independent free service which covers all regulated financial services in the UK. The Scheme protects: deposits in banks, building societies and credit unions; insurance policies; some investments and investment advice; insurance broking; mortgage advice; self-invested personal pensions (SIPPs); pensions advice; payment protection insurance (PPI); debt management plans; and pre-paid funeral plans.

The Head of Information and Cyber Security is a key role at the FSCS. Reporting to the Chief Data, Intelligence and Technology Officer the role holder will be responsible for:

• the continual development of security processes and controls across the FSCS
• the identification and monitoring of environmental, threat, and technology trends to optimise the effective short- and medium-term deployment of information and cyber security controls, and
• driving the Scheme’s Information and Cyber Security strategy

You will be strategic and an accomplished leader, able to write Board papers and advise at Executive level. It’s also important that you have not lost your technical capability, being able to lean in and support the team on technical challenges and/or innovation ideas. Ideally you will have experience of both cyber and infosec with the ability to build a team around you to cover your own skills gaps. The role will continue to drive for a greater use of data and its analysis and look for continuous improvement.

Your style will be one of collaboration and taking others with you through influence, relationship and stakeholder engagement. You will be up to date on ISO27001 and other critical cyber and infosec standards and ensure compliance across the organisation.

The FSCS is a relatively small organisation with a large and important remit and this is a critical role in the CDITO’s team and across the organisation.

Please click the links below to download a candidate briefing pack and ' My Ways of Working Framework':

Head of Information & Cyber Security/CISO - Candidate Pack

My Ways of Working Framework

For more information and a confidential discussion about this role, please contact:

Aaron Thomas on 07709 505403 or email: aaron.thomas@lhh.com

Charles Wilson on 07801 880420 or email: charles.wilson@lhh.com

Closing Date: Midnight, Thursday 30th January 2025

Salary: £85,952 – £92,903

Location: Maldon, Essex (Hybrid working available)

Contract: Full-time, Permanent

Maldon District Council is seeking a Chief Finance Officer (Section 151) to provide strategic leadership and ensure robust financial stewardship. This is a pivotal role for a forward-thinking leader ready to deliver financial excellence and innovation in one of Essex's most unique and picturesque districts, and with a focus on economic development, growth and investment.

The Role

As Chief Finance Officer, you will be a key member of the Council’s Senior Leadership Team, reporting directly to the Chief Executive and leading all finance and finance-related services. This critical role will involve:

• Fulfilling the statutory responsibilities of Section 151 Officer.

• Leading the Council’s financial strategy to ensure sustainable budgeting and value for money.

• Overseeing key functions, including accounts closure, budget setting, commercial strategy, and treasury management.

• Managing and inspiring a talented finance and commercial team to deliver consistent high performance.

• Providing trusted financial advice to elected Members, stakeholders, and partners to guide strategic decisions.

• Embedding a customer-focused approach while driving service improvements and innovation.

Candidates

We are looking for an accomplished finance professional who is a member of a recognised accountancy body (e.g., CIPFA, ACCA, CIMA). You will bring experience of public finance leadership, with a track record of:

• Driving financial transformation and operational excellence.

• Delivering effective financial planning, risk management, and compliance with statutory obligations.

• Cultivating strong relationships with Members, senior leaders, and external stakeholders.

• Motivating and developing teams in a dynamic, hybrid working environment.

• Balancing strategic oversight with attention to operational detail.

What We Offer

Maldon District Council is committed to fostering a culture of collaboration, innovation, and excellence. Alongside a competitive salary and flexible working arrangements, this role offers the opportunity to make a lasting impact on the future of our district.

For further information and to download a Candidate Briefing Pack, please click the link below:

Chief Finance Officer (s.151)

Next Steps

If you are ready for the next step in your career, with an inclusive and supportive team, and with a focus on growth and investment, we want to hear from you. For an informal and confidential discussion about the role, please contact:

• Andrew Tromans – 07805 226301 / Andrew.Tromans@Penna.com

• Zara Bruton - 07743 980867 / zara.bruton@Penna.com

Closing Date: Sunday 16th February 2025

Technical Interviews (Virtual): W/c 3rd March 2025

Final Panel Interviews in person: Friday 21st March 2025

Maldon District Council is an equal opportunities and disability confident employer, welcoming applications from candidates of all backgrounds.

Shape the Future with Rother District Council

Director of Governance and Community Services

Package: c£110k

Are you a qualified, experienced legal professional with a proven track record of fulfilling monitoring officer responsibilities? Are you ready to step into an organisational leadership role where you can influence strategy, governance, and service delivery?

Rother District Council is on an exciting journey of transformation. With a refreshed Council Plan, Target Operating Model, and a new leadership structure, we’re driving change to create a prosperous, sustainable, and inclusive district.

This pivotal role offers the chance to shape our governance approach, empower colleagues, and establish clear standards during a time of opportunity and transformation, including the reforms outlined in the English Devolution White Paper.

As Director of Governance & Community Services, you will join our Senior Leadership Team as one of the three statutory chief officers. You’ll oversee Environmental Health, Community Safety, Neighbourhoods, Planning Services, Democratic Services, and Audit teams while managing our Legal Services partnership. This role offers a unique platform to expand your legal career and position yourself for future leadership in local government.

This is a unique opportunity for an experienced legal professional with monitoring officer expertise to step into an organisational leadership role, influencing strategy and service delivery. Flexible hybrid working arrangements are in place, and the successful candidate will be expected to attend the Town Hall in Bexhill-on-Sea an average four days a month.

If you’re looking to make a meaningful impact and shape the future of Rother District Council, we want to hear from you.

To find out more visit rotherfutures.com or contact Amin Aziz at Penna on 07709 514 141 or email amin.aziz@penna.com.

Closing date: Midnight, 9th February 2025

Technical Interviews: 17th & 18th February 2025

Final Panel Interviews (officer and member): 5th March 2025

Director of Public Health

Luton Borough Council

Salary: £97,746 - £103,605 + £3,990 Car Benefit + Free Parking

Realising Luton 2040: Leading Change, Driving Impact.

Luton is a town of ambition, diversity, and opportunity, driven by the vision of Luton 2040—a healthy, fair, and sustainable place where everyone can thrive. As Director of Public Health, you’ll play a pivotal role in shaping this future, tackling health inequalities, and making a real difference in one of the UK’s most dynamic and challenging areas.

You’ll lead our ‘Marmot Place’ approach, collaborating across the council, NHS partners, agencies, and communities to drive systemic change. Your leadership will help position Luton as a Marmot Town, addressing social determinants to improve health and wellbeing.

We’re looking for an enthusiastic and ambitious system leader with significant public health expertise. Whether you’re an experienced Director or a Consultant ready for your first DPH role, you’ll bring the energy and vision needed to influence and shape the health system both inside and outside the council.

You must be a registered public health specialist (GMC, GDC, or UKPHR) passionate about driving progress and improving outcomes for Luton’s diverse communities.

Join us in transforming health and empowering lives—be part of Luton 2040.

For further information and to download a candidate briefing pack, please click the link below:

Candidate Briefing Pack - Director of Public Health

Please contact our retained consultants at Penna for further information, as detailed below:

Ali Tasker – 07514 728114 or Ali.tasker@penna.com

Nick Raper – 07715 69046 or Nick.raper@penna.com

Amin Aziz – 07709 514141 or Amin.aziz@penna.com

Closing date: 3rd February 2025

AAC/ Final Panel 11th March

Durham County Council

Corporate Director of Regeneration, Economy and Growth

Salary: £166,434

One of the biggest unitary councils in the country, and the largest economy in the North-East - our county is alive with energy, enterprise and potential. We are home to a diverse and growing range of innovative businesses, home to amazing cultural assets, unique landscapes, a Unesco world heritage site and a renowned world class University.  County Durham is a great place to live and work, and offers a unique blend of opportunity, challenge and exceptional quality of life for an outstanding and innovative leader who can continue to lead our ambitious agenda for change and innovation.

Our potential is enormous and with the development of the new North-East Combined Authority and the recent devolution white paper, we are uniquely placed to deliver on our ambition to enhance County Durham’s ability to promote itself as a great place to live, visit, work, invest in and study. Critically, we are focused on continuing our journey to build a strong and sustainable economy and opportunity for our communities to develop and grow, leaving no one behind. This is the most exciting time to join our team and shape a future.

In this high-profile, strategic leadership role you will enable pace of growth and sustainable change - to help us realise the opportunities outlined in our Inclusive Economic Strategy. You’ll play a key role in leading the authority’s commitment to deliver integrated services that enable growth, and support our communities to fully benefit from truly transformative opportunities.

Delivering on our commitment to grow our local economy in an inclusive and sustainable way, you’ll build, nurture and sustain effective multi-agency partnerships across the county and the wider region, ensuring the delivery of integrated, joined-up, fit for purpose and responsive services. This is about place-making at pace - for business, for communities and in partnership.

If you have the energy, enthusiasm and skills to make a real impact and deliver the best possible outcomes, then we would like to hear from you.

For a confidential discussion about this exciting role, please contact our consultants at Penna: Nick Raper on 07715 690 463 or Kelly Ridley on 07709 512415.

Closing date: Friday 14th February 2025.

For more information and to apply, please visit: www.durhamleaders.co.uk

Job: Head of Customer Delivery

Location: London

Compensation: Competitive

The Financial Services Compensation Scheme (FSCS) is the UK’s compensation scheme for financial services, helping people get back on track by protecting them when authorised financial services firms fail. FSCS is an independent free service which covers all regulated financial services in the UK. The Scheme protects: deposits in banks, building societies and credit unions; insurance policies; some investments and investment advice; insurance broking; mortgage advice; self-invested personal pensions (SIPPs); pensions advice; payment protection insurance (PPI); debt management plans; and pre-paid funeral plans.

As part of their commitment to continuous improvement, the FSCS are seeking to appoint a Head of Customer Delivery for a newly created and highly strategic role focused on optimising the customer journey. Reporting to the Chief Customer Officer and working closely with the Board, the Head of Customer Delivery will have responsibility for both the delivery of the organisation’s strategy as well as the customer strategy.

Leading a team of over 200 heads, via 3 direct reports, you will ensure that the team structure is optimised to support the processing of over 30,000 claims annually. This high-profile role affords a broad and all-encompassing remit that incudes:

• Responsibility for the delivery of a number of organisational KPIs relating to efficiency, quality, speed and overall operational performance of the end-end claims management process and customer journey
• Responsibility for the contribution to and delivery of the organisation’s strategy as well as the customer strategy
• Effectively manage a broad range of internal stakeholders whilst also forging robust and compelling relationships with external stakeholders including; Financial Conduct Authority (FCA), Prudential Regulation Authority (PRA), Bank of England (BOE), The Money and Pensions Service (MaPS) and His Majesty’s Treasury (HMT)
• Stay updated with customer service technologies, tools, and software to improve efficiency and enhance customer interactions
• Ensure appropriate governance processes are in place
• Contribute to the annual budgeting process and manage operational costs within budget
• Provide leadership, management, and development to the operations team, to increase knowledge and develop skills to ensure that the customer receives the highest level of service across all parts of the customer journey
• As a member of the senior leadership team, take a lead role in transforming and strengthening the organisational culture, and role model the organisation’s values and ways of working.
• Produce Executive, Board and Committee papers as required

As an experienced and accomplished operational leader, you will be adept at leading customer service functions and improving processes and efficiencies to achieve KPIs and overall customer satisfaction. Additionally, the successful candidate will possess the following skills and experience:

• Led and have successfully delivered large scale, complex cross functional projects with oversight of similarly sized teams
• Be highly resilient with the ability to manage workloads to meet deadlines
• Adept at appropriately challenging existing processes and fostering a culture of continuous improvement across the organisation
• Proactive and forward-thinking mindset with a focus on anticipating and mitigating risks
• A high degree of customer centricity with an obsession to deliver a best-in-class claims handing process
• Strong communication and problem solving skills

This highly compelling role affords the successful candidate with an extremely unique opportunity to ensure the delivery of a meaningful service to claimants at an often highly stressful time.

Please click the links below to download a candidate briefing pack and ' My Ways of Working Framework':

Head of Customer Delivery - Candidate Pack

My Ways of Working Framework

For more information and a confidential discussion about this role, please contact:

Aaron Thomas on 07709 505403 or email: aaron.thomas@lhh.com

Charles Wilson on 07801 880420 or email: charles.wilson@lhh.com

Rajan Mirpuri on 07958 351135 or email: Rajan.Mirpuri@lhh.com

Closing Date: Midnight, Thursday 23rd January 2025

Job: Head of Customer Support

Location: London

Compensation: Competitive

The Financial Services Compensation Scheme (FSCS) is the UK’s compensation scheme for financial

services, helping people get back on track by protecting them when authorised financial services firms fail. FSCS is an independent free service which covers all regulated financial services in the UK. The Scheme protects: deposits in banks, building societies and credit unions; insurance policies; some investments and investment advice; insurance broking; mortgage advice; self-invested personal pensions (SIPPs); pensions advice; payment protection insurance (PPI); debt management plans; and pre-paid funeral plans.

As part of their commitment to continuous improvement, the FSCS are seeking to appoint a Head of Customer Support for a newly created and highly strategic role focused on claims forecasting and planning, risk management, the customer change and transformation portfolio whilst also playing a key role in managing the performance of outsource providers. Reporting to the Chief Customer Officer and affording extensive exposure to the board, the role has oversight of a team of 30, manages a budget £17 Million and ensures the delivery of circa 9,000 claims annually.

Leading a team of change experts (project managers and business analysts), the successful candidate will:

• Responsible for the delivery of operational KPIs spanning both internal team and external partner performance

• Contribute to the development of the organisation’s customer strategy

• Build and maintain effective working relationships with regulated representatives and their relevant regulatory authorities

• Oversee the performance of outsource providers against an agreed set of KPIs and SLAs

• Lead the procurement process for all customer service providers ensuring the service meets the organisation’s requirements

• Embed a continuous improvement approach in all areas of responsibility to increase efficiency and improve service quality.

• Implement best practices and leverage technology solutions to enhance forecast and planning activities and operational delivery.

• Contribute to the annual budgeting process and manage operational costs within budget.

As a proven operational leader, you will have a breadth of experience in delivering transformation projects ranging in size from small scale change to larger scale cross functional programmes.  Adopting a highly collaborative approach to delivery, you will possess strong customer orientation skills coupled with a passion for delivering exceptional customer experiences.

Please click the links below to download a candidate briefing pack and ' My Ways of Working Framework':

Head of Customer Support - Candidate Pack

My Ways of Working Framework

For more information and a confidential discussion about this role, please contact:

Aaron Thomas on 07709 505403 or email: aaron.thomas@lhh.com

Charles Wilson on 07801 880420 or email: charles.wilson@lhh.com

Rajan Mirpuri on 07958 351135 or email: Rajan.Mirpuri@lhh.com

Closing Date: Midnight, Thursday 23rd January 2025

Assistant Directors: Housing Operations (Property)

Up to £86k p.a.

Harlow Council are embarking on a journey of significant transformation, and we are looking for talented leaders to help write a new chapter for our iconic new town.

We are seeking leaders who are passionate about driving innovation in local government and are keen to realise the huge potential of Harlow – the fastest growing place in the country.

For more information about the role and how to apply – visit: buildingharlowsfuture.com

For further information, please contact:

Kelly Ridley on 07709 512415 or email: kelly.ridley@penna.com

Julie Towers on 07764 791736 or email: julie.towers@penna.com

Closing date: Midnight, Friday 10th of January 2025.

Assistant Directors: Public Protection

Up to £86k p.a.

Harlow Council are embarking on a journey of significant transformation, and we are looking for talented leaders to help write a new chapter for our iconic new town.

We are seeking leaders who are passionate about driving innovation in local government and are keen to realise the huge potential of Harlow – the fastest growing place in the country.

For more information about the roles and how to apply – visit buildingharlowsfuture.com.

For further information, please contact:

Kelly Ridley on 07709 512415 or email: kelly.ridley@penna.com

Julie Towers on 07764 791736 or email: julie.towers@penna.com

Closing date: Midnight, Friday 10th of January 2025.

Assistant Directors: Environment

Up to £86k p.a.

Harlow Council are embarking on a journey of significant transformation, and we are looking for talented leaders to help write a new chapter for our iconic new town.

We are seeking leaders who are passionate about driving innovation in local government and are keen to realise the huge potential of Harlow – the fastest growing place in the country.

For more information about the roles and how to apply – visit buildingharlowsfuture.com.

For further information, please contact:

Kelly Ridley on 07709 512415 or email: kelly.ridley@penna.com

Julie Towers on 07764 791736 or email: julie.towers@penna.com

Closing date: Midnight, Friday 10th of January 2025.

Assistant Directors: Culture and Community

Up to £86k p.a.

Harlow Council are embarking on a journey of significant transformation, and we are looking for talented leaders to help write a new chapter for our iconic new town.

We are seeking leaders who are passionate about driving innovation in local government and are keen to realise the huge potential of Harlow – the fastest growing place in the country.

For more information about the role and how to apply – visit buildingharlowsfuture.com.

Closing date: Midnight, Friday 10th of January 2025.

Assistant Directors: Facilities and Assets

Up to £86k p.a.

Harlow Council are embarking on a journey of significant transformation, and we are looking for talented leaders to help write a new chapter for our iconic new town.

We are seeking leaders who are passionate about driving innovation in local government and are keen to realise the huge potential of Harlow – the fastest growing place in the country.

For more information about the role and how to apply – visit: buildingharlowsfuture.com

For further information, please contact:

Kelly Ridley on 07709 512415 or email: kelly.ridley@penna.com

Julie Towers on 07764 791736 or email: julie.towers@penna.com

Closing date: Midnight, Friday 10th of January 2025.

Assistant Director: Legal and Democratic Services

Up to £86k p.a.

Harlow Council are embarking on a journey of significant transformation, and we are looking for talented leaders to help write a new chapter for our iconic new town.

We are seeking leaders who are passionate about driving innovation in local government and are keen to realise the huge potential of Harlow – the fastest growing place in the country.

For more information about the role and how to apply – visit: buildingharlowsfuture.com

For further information, please contact:

Kelly Ridley on 07709 512415 or email: kelly.ridley@penna.com

Julie Towers on 07764 791736 or email: julie.towers@penna.com

Closing date: Midnight, Friday 10th of January 2025.

Director of Public Realm

London Borough of Tower Hamlets

Salary: £107k - £128k

The Role

This is a unique opportunity to lead public realm services in one of London’s most vibrant and diverse boroughs. Tower Hamlets is one of the most visited and high-profile places in the country and you’ll be responsible for the cleanliness of famous streets like Brick Lane and Columbia Road.

Reporting to the Corporate Director for Communities, you will oversee the strategic direction and operational delivery of Tower Hamlets' public spaces, ensuring they are clean, safe, and accessible for all.

This role encompasses:  

• Developing and delivering a vision for world-class public realm services across the borough.  
• Provide innovative solutions to help improve our recycling rates.
• Leading key areas including waste management, street cleaning, parks and open spaces, highways maintenance, and enforcement services.  
• Drive informed commitment to sustainability and environmental management, aligning with the borough’s net-zero ambitions.  
• Successfully deliver the public realm capital investment programme and ongoing excellent service delivery through strong financial stewardship and effective team leadership.  
• Engaging with residents, businesses, and stakeholders to foster community pride and collaboration in maintaining Tower Hamlets' public spaces.  
• Ensure Tower Hamlets has robust continuity plans and respond as necessary to major disruption.

Tower Hamlets  

Tower Hamlets is a vibrant and diverse borough – a city within a city. From the Lower Lea Valley to Canary Wharf, Spitalfields, and Poplar, it offers the best of London in one place.

As one of the UK’s most high-profile and dynamic areas, the borough is brimming with ambition, with a clear focus on delivering great placemaking and new homes for its residents.

The borough is committed to enhancing the quality of life for its residents through exceptional public services and transformational projects. This is an exciting time to join Tower Hamlets, where you will play a pivotal role in shaping its future.  

Candidates

We are seeking a strategic and innovative public realm professional with substantial experience in managing large-scale public realm services. Key qualities that will be required for success include:  

• Leadership: A proven track record of leading cultural and operational change to deliver exceptional services.  
• Operational Excellence: Expertise in waste management, environmental services, highways, or similar fields.  
• Sustainability Focus: A strong understanding of sustainability practices and their application in public realm management.  
• Financial Acumen: Demonstrated ability to manage significant budgets while delivering value for money.  
• Stakeholder Engagement: Exceptional communication and collaboration skills to work effectively with residents, businesses, and partners.  
• Cultural and political Sensitivity: Commitment to diversity, inclusion, and equal opportunities, coupled with the strong belief in the value of local democracy and community sensitivities.

We value leaders who embody our TOWER values: Together, Open, Willing, Excellent, and Respectful.

Next Steps

Tower Hamlets offers an environment where your leadership will have a tangible impact on the daily lives of over 300,000 residents. You will join a forward-thinking team passionate about delivering sustainable, innovative solutions that enhance community spaces, improve quality of life, and leave a lasting legacy.  

For more information, please visit:https://recruitment.towerhamlets.gov.uk/

To arrange a confidential discussion, please contact:

• Bruna Varante: Bruna.Varante@penna.com / 07858 306725

• Kelly Ridley: Kelly.Ridley@penna.com / 07709 512415

Closing Date: Midnight, Thursday 30th January 2025

Director of Housing Property and Asset Management

London Borough of Tower Hamlets

Salary: £126k - £137k

The Role

As one of the most exciting housing property and asset jobs in London, this is an exceptional opportunity to lead one of London’s most dynamic housing property and asset portfolios, spearheading an unprecedented investment in the borough’s housing stock.

Reporting to the Corporate Director for Housing and Regeneration, your role will encompass:

• Lead on an unprecedented level of investment into our housing stock, overseeing an initial £140m capital investment to enhance fire and building safety, meet the Decent Homes Standard, and improve energy efficiency.
• Developing a long-term Housing Asset Management Plan to deliver outcomes-driven planned maintenance programmes.
• Ensuring our supply chain companies are effectively meeting the needs of planned repairs, compliance, and building safety across the housing portfolio continuing improvement within a regulatory environment.

Tower Hamlets

Tower Hamlets is a vibrant and diverse borough – a city within a city. From the Lower Lea Valley to Canary Wharf, Spitalfields, and Poplar, it offers the best of London in one place.

As one of the UK’s most high-profile and dynamic areas, the borough is brimming with ambition, with a clear focus on delivering great placemaking and new homes for its residents.

Moreover, Tower Hamlets Housing Services is undergoing an exciting transformation.:

• The insourcing of ALMO Tower Hamlets Homes in November 2023 marked a new era, with significant investment in services and passionate teams.

• A strong track record of investing in homelessness prevention and providing quality accommodation underpins our drive to deliver for our communities.

• With 22,000 council homes, including the historic Boundary Estate in Shoreditch, we are passionate about tackling overcrowding and delivering high-quality housing.

With a commitment to sustainable growth and inclusive regeneration, Tower Hamlets is at the forefront of delivering high-quality housing and innovative place-making strategies. This is an exciting time to join us as we continue to shape the future of our communities.

Candidates

We are looking for an experienced housing or asset management professional who can deliver strategic and operational excellence while placing tenants and leaseholders at the heart of decision-making.

Essential experience and qualities include:

• Leadership: A proven ability to provide strategic direction while fostering an open, collaborative, and high-performing culture.
• Construction Expertise: Experience in procuring and managing major construction and capital project contractors, creating market-attractive programmes, and holding contractors accountable. You will excel at leading teams to plan ahead and be several steps ahead through the development of a coherent Housing Asset Management Strategy.
• Compliance Expertise: Experience in developing building safety cases and executing remedial works for complex high-rise buildings.
• Technological Advancement: Leveraging technology to enhance performance in repairs, maintenance, and compliance, including implementing new compliance systems.
• Engaging and Influential: Ability to inspire confidence and command respect from colleagues, council members, and stakeholders.
• Financial Acumen: Strong budgeting and financial management skills to oversee significant programmes and ensure value for money.

We value leaders who embody our TOWER values: Together, Open, Willing, Excellent, and Respectful.

Next Steps

Tower Hamlets offers an environment where your expertise will shape the future of one of London’s most ambitious boroughs. You will join a team passionate about creating positive change for residents, delivering sustainable growth, and leaving a lasting legacy.

For more information, please visit: https://recruitment.towerhamlets.gov.uk/

To arrange a confidential discussion, please contact:

• Bruna Varante: Bruna.Varante@penna.com / 07858 306725

• Kelly Ridley: Kelly.Ridley@penna.com / 07709 512415

Closing Date: Midnight, Thursday 30th January 2025

Director of Housing Neighbourhoods and Customer Services

London Borough of Tower Hamlets

Salary: £127k - £135k

The Role

This is a fantastic opportunity to make a direct impact upon our residents through the development and maintenance of a great physical environment on our estates. You’ll be leading the tenancy, caretaking and grounds maintenance functions in one of London’s most vibrant and diverse boroughs.

Reporting to the Corporate Director for Housing & Regeneration, you will shape and oversee the strategic direction of neighbourhood services, ensuring high-quality customer service and strong community engagement.

Your responsibilities will include:

• Overseeing the delivery of integrated neighbourhood services, fostering strong relationships with residents and stakeholders, prioritising contact from our residents and effective complaint handling
• Leading the development and implementation of customer service strategies which place our council tenants and leaseholders at the heart of what we do with the outcome of enhancing resident satisfaction and operational efficiency.
• Developing strategies to ensure compliance with the Regulator of Social Housing Standards.
• Managing significant budgets to ensure financial accountability and value for money.
• Inspiring and leading a team to deliver excellence across neighbourhood and customer services.

Tower Hamlets

Tower Hamlets is a vibrant and diverse borough – a city within a city. From the Lower Lea Valley to Canary Wharf, Spitalfields, and Poplar, it offers the best of London in one place.

As one of the UK’s most high-profile and dynamic areas, the borough is brimming with ambition, with a clear focus on delivering great placemaking and new homes for its residents.

Moreover, Tower Hamlets Housing Services is undergoing an exciting transformation:

• The insourcing of ALMO Tower Hamlets Homes in November 2023 marked a new era, with significant investment in services and passionate teams.

• A strong track record of investing in homelessness prevention and providing quality accommodation underpins our drive to deliver for our communities.

• With 22,000 council homes, including the historic Boundary Estate in Shoreditch, we are passionate about tackling overcrowding and delivering high-quality housing.

With a commitment to sustainable growth and inclusive regeneration, Tower Hamlets is at the forefront of delivering high-quality housing and innovative place-making strategies. This is an exciting time to join us as we continue to shape the future of our communities.

Candidates

We are seeking a dynamic neighbourhood services professional with the expertise to drive excellence in resident services. Key qualities and skills that will be required for success include:

• Strategic Leadership: A proven ability to lead cultural and operational change in complex environments.
• Customer-Centric Focus: Strong understanding of customer service strategies and community engagement practices.
• Operational Expertise: Experience managing frontline services, budgets, and multi-disciplinary teams to deliver high-quality outcomes.
• Collaboration and Influence: Exceptional interpersonal and stakeholder management skills, with a commitment to partnership and collaboration.
• Innovation and Vision: A track record of developing creative solutions to improve service delivery.
• Financial Acumen: Strong budgeting and financial management skills to oversee significant programmes and ensure value for money.
• Cultural and political Sensitivity: Commitment to diversity, inclusion, and equal opportunities, coupled with the strong belief in the value of local democracy and community sensitivities.

We value leaders who embody our TOWER values: Together, Open, Willing, Excellent, and Respectful.

Next Steps

Tower Hamlets offers an environment where your expertise will shape the future of one of London’s most ambitious boroughs. You will join a team passionate about creating positive change for residents, delivering sustainable growth, and leaving a lasting legacy.

For more information, please visit: https://recruitment.towerhamlets.gov.uk/

To arrange a confidential discussion, please contact:

• Bruna Varante: Bruna.Varante@penna.com / 07858 306725

• Kelly Ridley: Kelly.Ridley@penna.com / 07709 512415

 Closing Date: Midnight, Thursday 30th January 2025

Director of Regeneration, Housing Supply and Assets

London Borough of Tower Hamlets

Salary: £110k - £135k

The Role

This is an exceptional opportunity to steward exciting regeneration, housing supply, and asset management within one of London’s most vibrant and diverse boroughs.

Reporting to the Corporate Director for Housing & Regeneration, you will spearhead key strategies and projects to drive sustainable growth, enhance housing supply, and optimize asset utilization across Tower Hamlets.

Your role will encompass:  

• Developing and delivering strategies that align with the council’s vision for housing, regeneration, and asset management.  

• Overseeing major capital programmes and partner with developers and registered social landlords to deliver significant estate regeneration.

• Deliver existing strategic priorities encompassing youth and leisure facilities to community and religious meeting places.

• Ensuring effective stewardship and development of the council’s asset portfolio to maximize value and impact.  

• Fostering strong relationships with partners and stakeholders to drive innovative solutions.  

Tower Hamlets

Tower Hamlets is a vibrant and diverse borough – a city within a city. From the Lower Lea Valley to Canary Wharf, Spitalfields, and Poplar, it offers the best of London in one place.

As one of the UK’s most high-profile and dynamic areas, the borough is brimming with ambition, with a clear focus on delivering great placemaking and new homes for its residents.

Moreover, Tower Hamlets Housing Services is undergoing an exciting transformation:

• The insourcing of ALMO Tower Hamlets Homes in November 2023 marked a new era, with significant investment in services and passionate teams.

• A strong track record of investing in homelessness prevention and providing quality accommodation underpins our drive to deliver for our communities.

• With 22,000 council homes, including the historic Boundary Estate in Shoreditch, we are passionate about tackling overcrowding and delivering high-quality housing.

With a commitment to sustainable growth and inclusive regeneration, Tower Hamlets is at the forefront of delivering high-quality housing and innovative place-making strategies. This is an exciting time to join us as we continue to shape the future of our communities.

Candidates

We are seeking an experienced regeneration, housing development, or asset management professional. Key qualities and attributes that will be required for success include:

• Strategic Leadership: Proven ability to lead transformative programmes and deliver tangible outcomes.  

• Housing Expertise: Deep knowledge of housing policy, supply challenges, and development strategies.  

• Asset Management: Experience managing large-scale asset portfolios to optimize value and sustainability.  

• Collaboration: Exceptional interpersonal and stakeholder management skills, with a focus on partnership and community engagement.  

• Innovation and Vision: A track record of driving creative solutions to complex challenges.  

• Financial Acumen: Strong budgeting and financial management skills to oversee significant programmes and ensure value for money.

• Cultural and political Sensitivity: Commitment to diversity, inclusion, and equal opportunities, coupled with the strong belief in the value of local democracy and community sensitivities.

We value leaders who embody our TOWER values: Together, Open, Willing, Excellent, and Respectful.

Next Steps

Tower Hamlets offers an environment where your expertise will shape the future of one of London’s most ambitious boroughs. You will join a team passionate about creating positive change for residents, delivering sustainable growth, and leaving a lasting legacy.

For more information, please visit: https://recruitment.towerhamlets.gov.uk/

To arrange a confidential discussion, please contact:

• Bruna Varante: Bruna.Varante@penna.com / 07858 306725

• Kelly Ridley: Kelly.Ridley@penna.com / 07709 512415

 Closing Date: Midnight, Thursday 30th January 2025

Director of Homelessness and Housing Options

London Borough of Tower Hamlets

Salary: £107k - £126k

The Role

This is an exceptional opportunity to lead the prevention and reduction of homelessness in one of London’s most vibrant and diverse boroughs.

Reporting to the Corporate Director for Housing and Regeneration you will lead the implementation of Tower Hamlets’ newly adopted Homelessness and Rough Sleeping Strategy, supported by a dedicated and passionate team. Your role will encompass:  

• Overseeing key services such as homelessness assessments, lettings and allocations, rough sleeping initiatives, and the procurement of temporary accommodation and private rented sector properties.
• Managing significant budgets and programmes, ensuring financial efficiency while driving cultural and operational change.
• Leading the team responsible for allocating social housing, including properties from registered social landlords and the council’s own housing stock.
• Reviewing and refining the borough’s allocations policy to optimize housing resources.

Tower Hamlets

Tower Hamlets is a vibrant and diverse borough – a city within a city. From the Lower Lea Valley to Canary Wharf, Spitalfields, and Poplar, it offers the best of London in one place.

As one of the UK’s most high-profile and dynamic areas, the borough is brimming with ambition, with a clear focus on delivering great placemaking and new homes for its residents.

Moreover, Tower Hamlets Housing Services is undergoing an exciting transformation.:

• The insourcing of ALMO Tower Hamlets Homes in November 2023 marked a new era, with significant investment in services and passionate teams.
• A strong track record of investing in homelessness prevention and providing quality accommodation underpins our drive to deliver for our communities.
• With 22,000 council homes, including the historic Boundary Estate in Shoreditch, we are passionate about tackling overcrowding and delivering high-quality housing.

With a commitment to sustainable growth and inclusive regeneration, Tower Hamlets is at the forefront of delivering high-quality housing and innovative place-making strategies. This is an exciting time to join us as we continue to shape the future of our communities.

Candidates

We are seeking an innovative and dynamic housing professional to join us in achieving our vision of putting residents and service users at the heart of everything we do. Key qualities and skills that will be required for success include:

• Leadership: Proven ability to balance strategic direction with operational management while fostering an open and trusting culture.
• Innovation and Commercial Acumen: Experience in procurement, contract management, and driving creative solutions to housing challenges.
• Collaboration and Communication: Exceptional partnership and relationship management skills to work effectively across the council and with external organizations.
• Financial Expertise: Strong financial management and budgeting skills to oversee complex programmes and deliver value for money.
• Legislative Knowledge: In-depth understanding of the Homelessness Reduction and Housing Act, with expertise in managing temporary accommodation and private sector lettings.
• Cultural and political Sensitivity: Commitment to diversity, inclusion, and equal opportunities, coupled with the strong belief in the value of   local democracy and community sensitivities.

We value leaders who embody our TOWER values: Together, Open, Willing, Excellent, and Respectful.

Next Steps

Tower Hamlets offers an environment where your expertise will shape the future of one of London’s most ambitious boroughs. You will join a team passionate about creating positive change for residents, delivering sustainable growth, and leaving a lasting legacy.

For more information, please visit: https://recruitment.towerhamlets.gov.uk/

To arrange a confidential discussion, please contact:

• Bruna Varante: Bruna.Varante@penna.com / 07858 306725

• Kelly Ridley: Kelly.Ridley@penna.com / 07709 512415

Closing Date: Midnight, Thursday 30th January 2025

Head of Environment

Durham County Council

Salary: £131,207

County Durham is a vibrant, beautiful and diverse place supported by an ambitious county council. We’re a forward-thinking area with a strong sense of community. Our friendly people, fascinating history and beautiful natural environment, from the dales to the coast, are what makes our county great.

Due to the forthcoming retirement of our current head of  service, we now have an amazing opportunity for an exceptional, experienced and dynamic leader looking to make the next step in their career, helping us to continue to deliver outstanding services to our residents, communities, businesses and visitors.

The role reports to our Corporate Director, Neighbourhoods and Climate Change, and will be a key member of the directorate’s senior management team. You’ll spearhead the delivery of a wide range of environmental services, both front line and strategic including all aspects of waste management, neighbourhood protection and enforcement, bereavement services, grounds maintenance, street cleansing, parks and countryside, allotments, fleet management, depots/workshops, landscape and ecological services and ensuring active participation in key partnerships such as Durham Heritage Coast, North Pennines National Landscape and North East Community Forest. You will also be responsible for driving our carbon reduction and sustainability agendas in response to the council’s climate and ecological emergency declarations.

We’re looking for someone who is inspiring, motivating and committed to developing our staff in a modern, compassionate, learning and caring culture. You’ll have significant experience of leading the delivery of operational frontline environmental services at a strategic leadership level. You will bring strong interpersonal skills alongside a thorough understanding of the national policy and legislative context. You’ll have passion and ideas to help the council achieve its ambitious carbon reduction, waste minimisation and environmental targets.

County Durham is a special place to live, work and visit. It’s a world class business destination, where industry and innovation are coupled with some of the most stunning landscapes. This is a truly exceptional opportunity to shape our future and yours.

For a confidential discussion about this exciting role,  please contact our consultants at Penna: Nick Raper on  07715 690 463 or email: nick.raper@penna.com or Ali Tasker on 07514 724114 or email: ali.tasker@penna.com

Closing date: Midnight, Friday 10th January 2025.

For more information and to apply, please visit: https://www.durhamleaders.co.uk/

Group Finance Director

Energy & Utility Skills Ltd

Salary: £90,000 + Car Allowance + Bonus + Benefits

(Hybrid-working, alternative / flexible working options are available)

A unique opportunity to lead the financial strategy of an organisation at the heart of the UK’s energy and utilities transformation, contributing to the sector’s workforce and sustainability goals.

The role

As Group Finance Director of Energy & Utility Skills, you will be responsible for the strategic leadership of the financial and commercial activities that underpin our ambitious growth and purpose. Reporting directly to the CEO and as part of the executive team, you will play a crucial role in supporting the organisation's strategy while ensuring robust financial governance and performance.

Your responsibilities will include:

• Leading the finance and management reporting functions, delivering budgets, financial reports, and advising on financial strategy.
• Partnering with the CEO and executive team to drive the organisation's long-term goals and operational success including leading market analysis to determine the group’s market potential.
• Overseeing the development of annual business plans and risk registers, ensuring financial performance targets are met.
• Managing cash flow, treasury functions, and financial governance, while providing commercial insights to guide business decisions.
• Ensuring compliance with statutory and regulatory requirements, including serving as Company Secretary and overseeing data protection, business continuity and disaster recovery.
• Leading the data and information technology functions including the development and implementation of the company’s digital and cyber strategies.

Energy & Utility Skills

Energy & Utility Skills is a not-for-profit organisation dedicated to delivering a safe, skilled, and sustainable workforce for the energy and utilities sectors. We are the industry's voice on skills, providing critical services such as technical qualifications and end point assessments, and supporting employers in attracting, developing, and retaining the workforce needed to meet today’s challenges and future demands.

As the recognised standard-setting body for the sector, we are at the forefront of driving the UK's green skills agenda and supporting the nation's transition towards net-zero. With over 75 employees based in Solihull and a turnover of £9m, we reinvest all profits to further our mission and ensure our industries are equipped to thrive.

Candidates

This role is ideal for a senior finance professional with proven commercial acumen and experience driving financial strategy within a growing business, looking for a remit that is broader than just finance. You will bring excellent financial analytical skills, the ability to influence key stakeholders, and a passion for developing high-performing teams. A recognised accounting qualification (ACA, ACCA, ACMA, CIMA, etc.) is essential, along with experience in negotiations, contract management, and IT oversight.

Next Steps

If you are ready to play a pivotal role in shaping the financial future of Energy & Utility Skills, we’d love to hear from you.

Group Director of Finance - Candidate Briefing Pack

To apply, a CV and cover letter that outlines your suitability for the role should be submitted via execroles.penna.com

Closing Date: Midnight, Monday 3rd February.

Energy & Utility Skills Limited is an equal opportunity employer.

Visit www.euskills.co.uk for more information.

Chief Executive, Energy & Utility Skills Ltd

Salary: Circa £150,000 + Benefits

(Hybrid-working, alternative / flexible working options are available)

A unique opportunity to lead an organisation at the forefront of a critical sector transformation, contributing to the UK’s sustainability goals.

The role

As Chief Executive of Energy & Utility Skills you will lead an organisation that sits at the heart of the UK's clean energy and utilities transition. In this pivotal role you will be tasked with advancing strategic priorities that ensure the sector's workforce is prepared for future demands.

Your key responsibilities will include:

• Ensuring the sustainable growth of Energy and Utility Skills and its continued impact on the workforce across the energy and utilities industries.
• Engaging with senior stakeholders at the highest levels across industry and government, influencing the skills agenda and positioning Energy and Utility Skills as the go-to organisation for skills in the sector.
• Delivering Energy and Utility Skills’ four strategic pillars: Employer of Choice, Skills Voice of Industry, Convene & Collaborate, and Service Excellence.
• Driving organisational performance, fostering a culture of excellence, innovation, and service delivery that meets the evolving needs of the sector.

Energy and Utility Skills

Energy & Utility Skills has a clear purpose, to deliver a safe, skilled and sustainable workforce with energy and utility industries. As the industry skills voice and standard setting body, achieving this purpose supports our vision of skills for a greener world.       

At the forefront of the skills agenda, Energy & Utility Skills is supporting critical sectors in their journey towards net-zero and environmental sustainability.  An Ofqual-regulated awarding organisation we deliver trusted industry standards and services, including technical and safety-related qualifications  and end point assessments. These services help employers attract, develop and retain the workforce needed today, and identify the emerging industry skills needs

Candidates

This role calls for a leader with a proven track record in delivering sustainable commercial growth, who can adeptly navigate political environments and influence decision-making at the highest levels. Your strategic vision, combined with exceptional stakeholder management skills, will ensure that the UK’s energy and utilities industries are well-equipped to meet future challenges. A deep understanding of the skills agenda is essential for success in this role.

Next Steps:

This is a rare opportunity to lead an organisation at the forefront of a critical sector transformation, directly contributing to the UK’s sustainability goals. If you are passionate about making a lasting impact, we would love to hear from you.

For a confidential discussion, please contact Andrew Tromans at 07805 226301 or andrew.tromans@penna.com.

For further information, please download the Candidate Briefing Pack below:

Candidate Briefing Pack

Applications should be submitted via https://execroles.penna.com by Monday 3rd February including a CV and a cover letter outlining your suitability for the role.

Energy & Utility Skills Limited is an equal opportunity employer.

Visit www.euskills.co.uk for more information.